COVID-19 Response

While we are currently experiencing high contact volumes, we remain focused on our commitment to support our customers and communities. Here are the answers to the most common questions we’re currently receiving.

The item I need is out-of-stock, when will it be back in stock?

Some types of items are in high demand and may temporarily show as out-of-stock or you may see very low stock quantities (typically below or equal to 4). This may lead to some delayed and/or canceled orders. We apologize for the inconvenience. Our agents do not have additional information on when an item will be back in stock, and unfortunately, we are unable to provide a raincheck. Please continue to check the website for updates. You can easily create an account with us to get automatic updates about your products. We also accept back-orders for certain products.

Store Inventory
Some items that would normally be available to pick up in-store are not available at this time. We apologize for the inconvenience, and we’re doing our best to stock items quickly. Items may be purchased by in-store customers before we can fulfill your Pickup order.

For high demand items, the stock inventory shown for store items may fluctuate. Current availability in the store may not immediately reflect online. This may also mean you cannot place an order for certain items to be picked up the same-day.

Why is my order canceled or delayed?

When we ship an order, we send an email confirmation with tracking details. If we are unable to ship an order, then we send a cancellation email. Unfortunately, we do not know when new stock will be available for shipping, but the website will update when it becomes available.

Delivery times may be longer than usual due to the high demand, but we’re working hard to ensure orders get to as many customers as quickly as possible.

If your order is for same-day Pickup in a store:
The teams in our stores are working to pick items from the inventory they receive. Unfortunately, we do not know when popular items will be on the shelves long enough to meet the high demand. We send an email confirmation to let you know when your order is ready to be picked up, but if we are unable to locate the inventory for your order, then we send a cancellation email.

How do I cancel or return my item?

Returns

We have returned to our normal in-store returns policy in most states. Other states will continue to pause in-store returns of food, paper products, pharmacy items, household cleaning items, health and beauty products, laundry soap, and apparel. For more information, please see our Returns Policy. Our Returns Policy

Cancellations
The easiest way to cancel is to try from your account either in the app or on our website. If it is too late to cancel, then you will be able to either refuse delivery or return the package. Starting a return is easy, and you can do this from your account on the website.

If you received an email saying your item is ready for pickup, you may still be able to cancel it from your account. Alternatively, you may visit the store and inform them at the pickup desk that you no longer want the item. If you do not want to visit the store, you can wait for the pickup period to expire (normally this takes 2 weeks from the date they were ready to pick up).

What is CheapGamingStop doing in-store to protect my health?

We are working with stores to create a social distancing environment for pickup orders including:

  • Physical barriers at pickup counters
  • Floor decals to maintain a 6-foot distance
  • No-contact pickup and delivery

What are some in-store pickup safety measures in place?

Upon your arrival at the pickup counter, your order is placed on the counter or in your cart by the store associate. Give the associate time to walk at least 6 feet away before approaching the counter to retrieve your order.

If your order contains a large item that requires associate assistance, the associate will load the items into the car if you are unable to do so on your own. Please remember to maintain a 6-foot distance and allow the associate to load the item on their own.

Can you place my order for me?

When an associate submits an order on your behalf, they have access to the same inventory and information that is immediately available to you on Cheapgamestop.com. Due to longer wait times, the fastest way to place an order is by using the website.

Concerned a product is priced inappropriately?

Please complete the Prohibited Product Policy form to let us know: Feedback Form

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